Privacy Policy

Effective Date: 26 May 2025

Sureserve Energy Services (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the lawful and transparent processing of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [sureserve.energy] (the “Site”).

1. Who We Are

Sureserve Energy Services is a provider of energy efficiency services in the UK. For the purposes of data protection legislation, we are the “data controller” of any personal information you provide to us via this website.

Contact Details:
Email: sesuk.enquiries@sureserve.co.uk
Website: https://sureserve.energy

2. What Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Voluntarily:

  • Full name
  • Email address
  • Telephone number
  • Company or organisation details (if applicable)
  • Any other personal information you include in communications with us (e.g., through contact forms or email)

b) Information Collected Automatically:

When you visit our Site, we may collect limited technical information including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of visit
  • Referral source (e.g. how you found the site)

Important Note: We do not currently use cookies or similar tracking technologies on our website. If this changes, we will update this Policy and provide appropriate consent mechanisms.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide requested information
  • To manage and improve the website’s performance and security
  • To comply with legal or regulatory requirements
  • To maintain internal records and audit logs
  • To communicate with you, where appropriate and lawful

We will only use your personal information when we have a lawful basis for doing so, such as your consent, a legal obligation, or our legitimate business interests.

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Consent: When you have explicitly given us permission (e.g. via contact forms)
  • Legitimate interests: Where necessary for our operations and website security, and where your rights are not overridden
  • Legal obligation: Where we must comply with legal or regulatory obligations
  • Contractual necessity: If you are entering into a contract with us

5. Who We Share Your Data With

We do not sell your data. However, we may share your personal data with:

  • Service providers or contractors who support our IT, hosting or communications systems
  • Regulatory authorities or government bodies, where required by law
  • Other entities within the Sureserve Group, when operationally necessary

All third parties are required to handle your data in compliance with data protection laws and under written agreements.

6. International Data Transfers

If we transfer your data outside the UK or the European Economic Area (EEA), we will ensure adequate protections are in place, such as:

  • Transfers to countries recognised as providing adequate protection
  • Standard Contractual Clauses (SCCs) or other legally approved safeguards

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory, or contractual obligations. After this period, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under the UK GDPR and other relevant laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (the “right to be forgotten”)
  • Object to processing or request restriction
  • Withdraw consent at any time (if processing is based on consent)
  • Request a copy of your data in a commonly used format (“data portability”)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK

To exercise your rights, please contact us at:
📧 sesuk.enquiries@sureserve.co.uk

9. Security of Your Information

We take data protection seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include secure servers, encryption protocols where applicable, access controls, and staff training.

10. Third-Party Links

Our Site may contain links to third-party websites for your convenience. We are not responsible for their privacy practices, content, or compliance with data protection laws. We recommend that you review their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us so we can remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:

Sureserve Energy Services
📧 sesuk.enquiries@sureserve.co.uk
🌐 https://sureserve.energy